Comments on: No Brainer Customer Service https://daredreamer.com/no-brainer-customer-service/ The Sites & Sounds of Creative Expression Mon, 01 Aug 2011 13:02:58 +0000 hourly 1 https://wordpress.org/?v=6.4.1 By: Hasta La Vista Baby (Until September) « The Art & Business of Filmmaking & Photography https://daredreamer.com/no-brainer-customer-service/#comment-3791 Mon, 01 Aug 2011 13:02:58 +0000 http://bladeronner.com/?p=2960#comment-3791 […] No-brainer customer service […]

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By: TJ McDowell https://daredreamer.com/no-brainer-customer-service/#comment-3790 Wed, 16 Feb 2011 20:50:00 +0000 http://bladeronner.com/?p=2960#comment-3790 Ron
Hmm, what we’ve found is that quite a few of our customers have stayed with us as we’ve done incremental price changes over the past few years. It makes sense to us that we can adjust prices slowly so our existing customer base doesn’t feel like we’re completely abandoning them. I think one big contributing factor is that our customers are relatively young, and they’re growing in their career just like we are. If we hadn’t improved our skill and increased rates, they very well might have looked for a photographer who was “another level up”. That’s just based on our experience. I’m sure everyone has a different experience with adjusting rates.

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By: Tweets that mention Are you offering your clients no-brainer customer service? 5 tips to help get you there. -- Topsy.com https://daredreamer.com/no-brainer-customer-service/#comment-3789 Wed, 16 Feb 2011 16:44:38 +0000 http://bladeronner.com/?p=2960#comment-3789 […] This post was mentioned on Twitter by Ron Dawson, Will Jacks. Will Jacks said: RT @rondawson: Are you offering your clients no-brainer customer service? 5 tips to help get you there. http://bit.ly/f4UVRG […]

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By: Ron Dawson https://daredreamer.com/no-brainer-customer-service/#comment-3788 Wed, 16 Feb 2011 15:18:46 +0000 http://bladeronner.com/?p=2960#comment-3788 In reply to TJ McDowell.

You should be careful about giving old clients old prices just because they THOUGHT your price would be lower. In the situation I describe above, I had an advertised price that was different from the actual rate. That was my blunder. However, if you raise your rates and it’s advertised accordingly, in most situations you should honor your new rates. With your Teen Identity Network memberships, we gave about three months of warnings in each email newsletter that rates were going up. That’s something else you can do.

In most cases where a studio raises their rates, especially if it’s a studio that is relatively new and their rates are going up because the skill and experience are more on par with competition, the studio will most likely need to market to and reach a whole new client base as the old base will be stuck on the old prices.

Oh, and FWIW, we refer to it as an “investment,” not “prices” when referring to our photo and video services. That’s what we believe they are to our clients, so we want them to know that.

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By: TJ McDowell https://daredreamer.com/no-brainer-customer-service/#comment-3787 Wed, 16 Feb 2011 14:13:11 +0000 http://bladeronner.com/?p=2960#comment-3787 I think when you change prices, you’ve got to be especially lenient for a while until you make the full transition. We recently restructured our pricing for baby sessions, and any time I have someone say “I thought the price was …” (meaning they were expecting the old prices), I just give them the old rate. I’m guessing I’ll be making exceptions for about the next month to make sure people don’t feel like we did a bait and switch. Our reputation is too valuable to not try to accomodate.

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