Comments on: Are You a Fred? A Customer Service Superstar https://daredreamer.com/are-you-a-fred-a-customer-service-superstar/ The Sites & Sounds of Creative Expression Mon, 09 May 2011 21:35:14 +0000 hourly 1 https://wordpress.org/?v=6.4.1 By: Ron Dawson https://daredreamer.com/are-you-a-fred-a-customer-service-superstar/#comment-4487 Mon, 09 May 2011 21:35:14 +0000 http://bladeronner.com/?p=3739#comment-4487 In reply to Beth Oslander.

The work in Bend went wonderful. Thanks.

And you’re totally right about smiling. Just showing you care goes a long way. Except for my Frederica, no one seemed to care.

]]> By: Beth Oslander https://daredreamer.com/are-you-a-fred-a-customer-service-superstar/#comment-4486 Mon, 09 May 2011 20:56:55 +0000 http://bladeronner.com/?p=3739#comment-4486 The airline industry is the worst and notorious when it comes to consistency. Like you, I have met the unfriendliest people who obviously hate their job and are terrible at customer service and I’ve met the Fred’s too. I once got upgraded to First Class on my return from Seattle just because there was a note in my record that I worked in the travel industry at the time. I hadn’t even asked. There are so many things that are left to the pure discretion of the rep behind the counter. Smiling back ALOT helps some of the time. 🙂 I’m definitely a Fred. It’s important that clients can hear you smile even on the phone and I’ve had clients tell me they hired me without meeting me simply because I was so friendly and helpful on the phone. I love that!

I hope your shoot/work went mostly as planned in Bend!

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